Privacy Policy

1. Introduction

I Travel Holidays LLC (“I Travel Holidays,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit itravel-holidays.com, create an account, make a booking, request information, communicate with us, or use any of our travel, transportation, tour, activity, or related services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on the service you use, we may collect information such as:

• Your full name and title
• Email address
• Telephone or mobile number
• Residential, billing, or pickup/drop-off address
• Hotel or accommodation details
• Passport information, nationality, date of birth, or identification details where required for a particular travel service
• Flight information, including airline, flight number, airport, terminal, arrival time, and departure time
• Travel dates, itinerary, destinations, pickup locations, and service requirements
• Number and type of passengers, including adults, children, and infants
• Vehicle or transportation preferences
• Special requests, accessibility requirements, or other booking instructions
• Account login and profile information
• Payment and billing information required to process transactions
• Booking references, transaction details, refunds, cancellations, and payment history
• Communications you send to us through email, telephone, WhatsApp, website forms, live chat, or other channels
• Information about how you found or interacted with our website and advertisements
• Technical information such as IP address, browser, device, operating system, and website activity

We only request information that is reasonably necessary for providing, managing, improving, or supporting our services.

3. How We Use Your Information

We may use personal information for purposes including:

• Creating, processing, confirming, modifying, and cancelling bookings
• Arranging airport transfers, transportation, tours, attractions, excursions, and other travel services
• Coordinating pickup and drop-off arrangements with drivers, suppliers, hotels, attractions, and operational teams
• Processing payments, refunds, credits, and other financial transactions
• Sending booking confirmations, vouchers, receipts, pickup information, reminders, and service updates
• Communicating changes to pickup times, itineraries, availability, or other booking details
• Providing customer service and responding to enquiries, complaints, or support requests
• Managing customer, agent, supplier, and business accounts
• Preventing fraudulent, unauthorised, or suspicious transactions
• Improving our website, booking systems, products, services, and customer experience
• Measuring website traffic, advertising performance, and customer interaction
• Conducting internal reporting, auditing, analytics, and business planning
• Complying with legal, regulatory, accounting, tax, and security obligations
• Sending promotional or marketing communications where permitted and where you have provided any consent required by applicable law

Where marketing communications are sent, you may unsubscribe or request that they stop at any time.

4. Booking and Travel Information

Certain services require us to share booking-related information with other parties involved in providing your service.

For example, an airport transfer may require us to provide a driver or transportation supplier with the guest's name, telephone number, flight details, pickup location, destination, number of passengers, and scheduled pickup time.

Similarly, tours, attraction tickets, excursions, hotel services, or other travel products may require relevant customer information to be provided to the supplier responsible for fulfilling the booking.

We only share information that is reasonably necessary for the relevant service.

5. Payment Information

When you make a payment through our website, your payment may be processed by authorised third-party payment service providers.

Payment processors may collect information such as card details, billing information, transaction identifiers, authentication information, and information necessary to prevent fraud.

I Travel Holidays does not intentionally store complete payment card details on its own systems where payment information is handled directly by an authorised payment processor.

Payment providers process information according to their own privacy and security policies.

6. When We May Share Personal Information

We may disclose relevant personal information to parties such as:

• Transportation companies and drivers
• Tour and activity suppliers
• Hotels and accommodation providers
• Attraction and ticketing providers
• Destination management and travel service partners
• Airlines or aviation-related service providers where required
• Payment processors and financial institutions
• Technology, hosting, communication, and cloud-service providers
• Customer service and operational service providers
• Analytics, advertising, and marketing service providers
• Professional advisers such as auditors, accountants, insurers, and legal advisers
• Government, regulatory, law-enforcement, immigration, customs, judicial, or other authorities where legally required

We do not sell personal information to third parties as a commercial product.

Service providers receiving personal information are expected to handle it only for legitimate business purposes and in accordance with applicable confidentiality and data-protection obligations.

7. Marketing Communications

Where permitted by applicable law and based on your communication preferences, we may send information about:

• Special offers
• Airport transfer promotions
• Tour and attraction deals
• Holiday packages
• New services
• Discount codes
• Seasonal promotions
• Travel recommendations
• Company updates

Communications may be sent through email, SMS, telephone, WhatsApp, or other electronic communication channels.

You may opt out of promotional communications at any time by using an unsubscribe option where available or by contacting us.

Service-related communications, such as booking confirmations, payment receipts, pickup updates, or important changes to an existing reservation, may still be sent even if you opt out of marketing.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, measure advertising effectiveness, and provide relevant content.

These technologies may collect information including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referring website or advertising source
• Date and time of visits
• Actions performed on the website
• Booking or checkout interactions

Some cookies are necessary for website functionality, while others may be used for analytics or advertising purposes.

You may manage cookies through your browser or through any cookie-preference tools provided on our website. Disabling certain cookies may affect website functionality.

9. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors use our website and how our advertising campaigns perform.

These services may help us measure:

• Website visits
• Advertising clicks
• Booking enquiries
• Completed bookings
• Conversion performance
• Customer journeys
• Campaign effectiveness

Information collected through these technologies may be processed by third-party analytics or advertising providers in accordance with their own privacy policies and applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors such as:

• The duration of our relationship with you
• Whether you have an active account
• Booking and transaction requirements
• Accounting and tax obligations
• Legal or regulatory requirements
• Fraud-prevention and security needs
• The handling of disputes or legal claims

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with our internal procedures and applicable law.

11. Data Security

We use reasonable administrative, technical, and organisational security measures designed to protect personal information against accidental loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Such measures may include access controls, password protections, secure server configurations, encryption where appropriate, monitoring, backups, and security reviews.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their passwords, login credentials, devices, and account access information.

12. International Data Transfers

Some suppliers, technology providers, payment processors, or other service providers may process information from locations outside the United Arab Emirates.

Where personal information is transferred internationally, we seek to use appropriate safeguards and service providers that handle information in accordance with applicable data-protection requirements.

13. Your Privacy Rights

Subject to applicable law, you may have the right to request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of certain personal information
• Restriction of certain processing activities
• Withdrawal of consent where processing is based on consent
• Opt-out from direct marketing
• A copy of certain personal information in a commonly used format where applicable

Some requests may be limited where we are required to retain information for legal, accounting, contractual, fraud-prevention, or regulatory purposes.

We may ask you to verify your identity before processing a privacy request.

14. Children and Minors

Our booking services are intended to be used by adults or by authorised persons making travel arrangements on behalf of minors.

Information about children may sometimes be required to complete a legitimate travel booking, such as the child's name, age, date of birth, or passport information.

Where such information is required, it should be provided by a parent, guardian, or person legally authorised to make the booking.

We do not knowingly use children's personal information for independent marketing purposes.

15. Third-Party Websites

Our website may contain links to websites, booking systems, payment platforms, social networks, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

16. Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable laws or regulatory obligations
• Respond to valid legal processes or government requests
• Cooperate with law-enforcement authorities
• Detect, investigate, or prevent fraud or unlawful activity
• Protect the rights, property, security, or safety of I Travel Holidays, our customers, employees, suppliers, or others
• Establish, exercise, or defend legal claims
• Enforce our terms, policies, or contractual rights

17. Business Transfers

If I Travel Holidays undergoes a merger, restructuring, acquisition, sale of business assets, or similar corporate transaction, information may be transferred as part of that transaction where permitted by law.

Any successor organisation handling such information would be expected to respect applicable privacy and data-protection obligations.

18. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes to our services, business operations, technologies, regulatory requirements, or privacy practices.

The latest version will be published on itravel-holidays.com with an updated “Last Updated” date.

We encourage visitors and customers to review this policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact I Travel Holidays LLC using the contact information published on our website:

Website: itravel-holidays.com

Please provide sufficient information for us to understand and respond to your request.

20. Governing Law

This Privacy Policy is governed by the applicable laws and regulations of the United Arab Emirates.

Where legally permitted, disputes relating to this Privacy Policy or our handling of personal information will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless mandatory applicable law requires otherwise.

By continuing to use our website or services, you acknowledge that you have had the opportunity to review this Privacy Policy and understand how I Travel Holidays LLC handles personal information.