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Help centre

Answers to common questions about booking tours, holiday packages, airport transfers, payments, and 24/7 support with I Travel Holidays.

How do I book a tour with I Travel Holidays?

Booking a tour with I Travel Holidays is quick and easy. Visit our Tours page, choose your preferred experience, select your travel date and number of guests, and complete the secure online checkout.

Once your booking is confirmed, you will receive a confirmation email with your booking details and voucher.

How do I book a holiday package?

You can browse our Holiday Packages for multi-day UAE and international itineraries.

If you need a customised holiday, private itinerary, family package, group package, or tailor-made travel plan, contact our team and we will help you create a package based on your travel dates, destination, budget, and requirements.

Can I change or cancel my booking?

Yes, booking changes and cancellations may be possible depending on the cancellation policy of the selected tour, activity, transfer, or supplier.

Each product may have different cancellation terms, so we recommend reviewing the policy shown at the time of booking.

If you need to change or cancel a booking, contact us as early as possible:

Email: info@i-travel.ae
Phone: +971 4 396 2177

Our team will check the applicable policy and assist you with the available options.

What payment methods do you accept?

I Travel Holidays accepts major credit and debit cards through our secure online payment gateway.

Payment options may include:

Corporate and approved business clients may also be eligible for invoicing or other agreed payment arrangements.

Do you offer airport transfers in Dubai and across the UAE?

Yes. I Travel Holidays provides private airport transfers and transportation services across the UAE.

We offer airport pickup and drop-off services from major UAE airports, including:

Transfers are available to hotels, residences, attractions, and destinations across Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Ajman, Fujairah, Umm Al Quwain, and other UAE locations.

Customers can choose from different vehicle types depending on passenger numbers and travel requirements.

Do you provide hotel-to-airport and airport-to-hotel transfers?

Yes. We provide both:

You can book an airport transfer online or contact our team if you need assistance with a specific route or group requirement.

Are I Travel Holidays services available 24/7?

Yes. Our customer support and operations team is available 24 hours a day, 7 days a week for booking-related assistance and service support.

This is especially useful for airport transfers, early-morning departures, late-night arrivals, and urgent booking assistance.

How will I receive my booking confirmation?

After a successful booking, you will receive a confirmation email containing the important details of your reservation.

Depending on the service, your confirmation may include:

Please check your booking details carefully and contact us if any information needs to be corrected.

Can I contact I Travel Holidays before making a booking?

Yes. If you have questions about a tour, airport transfer, holiday package, accessibility requirement, group booking, or custom itinerary, our team can assist you before you book.

Email: info@i-travel.ae
Phone: +971 4 396 2177

We are available 24/7 to assist with UAE travel bookings and enquiries.