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Terms & Conditions

I Travel Holidays L.L.C. · Website: itravel-holidays.com · Last Updated: August 26, 2026

Introduction

These Terms & Conditions apply to bookings and services made available through I Travel Holidays L.L.C., including our website, online booking platform, B2B services, and other authorised sales channels.

By browsing our website, submitting an enquiry, creating an account, making a booking, or purchasing a travel service from I Travel Holidays, you confirm that you have read, understood, and accepted these Terms & Conditions.

These terms may apply to services including tours, attractions, activities, desert safaris, airport transfers, private transportation, holiday packages, accommodation, corporate travel, MICE arrangements, FIT services, and other travel-related products offered by us or through our approved suppliers.

If a particular product has additional booking or cancellation conditions, those product-specific conditions will also apply.

1. Prices

1.1 Published Prices

Prices displayed on itravel-holidays.com are shown in the currency selected or indicated at the time of booking.

Depending on the service, prices may be calculated:

Applicable VAT or other taxes will be included or identified where required.

1.2 Items Not Included

Unless specifically mentioned in the product description, the booking price does not normally include items such as:

Customers should review the Inclusions and Exclusions displayed for each product before completing a booking.

1.3 Price Changes

Prices may change before a booking is confirmed due to factors including supplier rates, seasonal pricing, fuel costs, hotel prices, transportation charges, government fees, taxes, exchange rates, or changes in availability.

Once a booking has been confirmed and paid, we will not normally change the confirmed price unless:

1.4 Pricing Errors

Although we take reasonable care to display accurate prices, technical or human errors may occasionally occur.

If a service is published at an obviously incorrect price, I Travel Holidays may:

We will contact the customer before taking further payment.

2. Payment

2.1 Accepted Payment Methods

Customers may pay using the payment methods displayed during checkout.

Depending on availability, these may include:

Approved B2B, corporate, or travel-agent customers may have separate credit or payment arrangements.

2.2 Payment Authorisation

Unless otherwise stated, full payment is required to confirm an online booking.

By submitting payment information, you confirm that:

Bookings may remain unconfirmed if payment cannot be authorised.

2.3 Currency Conversion

Where your bank or card provider converts the transaction into another currency, the exchange rate and any associated fees are determined by your financial institution.

I Travel Holidays is not responsible for exchange-rate differences, foreign transaction charges, or other fees applied by your bank or payment provider.

2.4 Secure Payments

Online transactions are processed through secure third-party payment systems.

Where payments are processed directly by an authorised payment provider, full card details are not intentionally stored on our servers in plain text.

3. Booking Confirmation

3.1 Confirmation

A booking is considered confirmed when:

Certain services may require additional supplier confirmation.

3.2 Customer Information

Customers are responsible for providing accurate booking information, including:

I Travel Holidays cannot accept responsibility for problems caused by inaccurate or incomplete information supplied by the customer.

3.3 Voucher

Where applicable, customers will receive a digital voucher or booking confirmation.

Customers should keep the voucher available on the day of service and present it when requested by the supplier, driver, attraction, or tour representative.

4. Cancellation Policy

4.1 Product-Specific Cancellation Terms

Cancellation conditions vary between tours, attractions, transfers, packages, accommodation, and suppliers.

The cancellation policy applicable to the selected service will be shown during the booking process.

Customers should review the cancellation terms carefully before making payment.

4.2 Cancellation Deadlines

Depending on the product, a booking may be:

The cancellation deadline is calculated according to the service date and the policy displayed for the booking.

4.3 Packages and Combination Bookings

If several services are booked together as a package or combination, cancelling one component may affect the total package price.

Where promotional or package pricing was conditional on purchasing multiple services, remaining services may be recalculated at their normal individual prices.

4.4 Non-Refundable Services

Certain services may become non-refundable once confirmed or issued.

Examples may include:

The applicable condition will be displayed before booking.

5. No-Show Policy

A customer may be treated as a No-Show if they:

No-show bookings are generally non-refundable unless otherwise stated.

Any rescheduling request following a no-show will be subject to supplier approval, availability, and applicable charges.

6. How to Cancel a Booking

Cancellation requests should be made through an available cancellation facility, customer account, email, or direct communication with I Travel Holidays.

A cancellation is not considered completed until it has been accepted or confirmed by us.

Once processed, we may provide confirmation containing:

Customers should retain cancellation confirmation for their records.

7. Refunds

Approved refunds will normally be returned through the original payment method where reasonably possible.

Refund processing time may depend on:

Once a refund has been submitted by I Travel Holidays, additional processing time by the customer's bank or financial institution may apply.

8. Booking Amendments

Requests to change a confirmed booking are subject to availability and applicable supplier conditions.

Changes may include:

An amendment may result in:

No change is confirmed until approved by I Travel Holidays or the relevant supplier.

9. Changes to Tours, Activities & Itineraries

Tour routes, operating times, attractions, transportation arrangements, and itineraries may occasionally change due to circumstances such as:

Where reasonably possible, we will attempt to provide a suitable alternative.

Minor operational changes that do not materially affect the overall service may be made without prior notice.

10. Hotels & Accommodation

Where accommodation is included in a booking or package, room availability remains subject to hotel confirmation.

If the originally booked hotel becomes unavailable for circumstances outside our reasonable control, we may offer an alternative property of a similar category where possible.

Hotel policies regarding:

are determined by the individual property.

Special requests will be forwarded where possible but cannot be guaranteed unless specifically confirmed.

11. Airport Transfers & Transportation

Customers booking airport transfers or transportation services must provide accurate information.

This may include:

Customers can book transfers through our airport transfer service.

Arrival Transfers

Customers should follow the meeting instructions provided in their confirmation.

Flight delays may be monitored where valid flight information has been provided, but customers should notify us of significant schedule changes whenever possible.

Departure Transfers

Customers must be ready at the confirmed pickup location at the advised time.

Failure to be ready may result in a no-show or additional waiting-time charges.

Traffic & Travel Time

Travel times shown or advised are estimates.

Traffic congestion, road closures, weather, events, accidents, or other circumstances may affect actual journey times.

12. Travel Insurance

I Travel Holidays recommends that travellers consider suitable travel insurance.

Depending on the trip, appropriate insurance may include cover for:

Customers are responsible for deciding whether the selected insurance policy provides adequate protection for their individual circumstances.

13. Passports, Visas & Travel Documents

Each traveller is responsible for holding all documents required for their trip.

These may include:

I Travel Holidays is not responsible for losses caused by refusal of entry, expired documents, missing visas, immigration requirements, or other documentation problems.

Customers should verify entry requirements with the relevant embassy, consulate, airline, or government authority.

Where I Travel Holidays assists with documentation or visa-related services, such assistance does not guarantee approval by any government or immigration authority.

14. Health, Safety & Participation

Customers are responsible for deciding whether a tour, activity, or experience is appropriate for themselves and members of their party.

Certain activities may have restrictions involving:

Customers must follow safety instructions provided by drivers, guides, attraction staff, suppliers, and local authorities.

Relevant health or accessibility requirements should be disclosed before booking where they may affect participation.

15. Children & Infants

Child and infant policies vary between products and suppliers.

Customers must provide accurate ages during booking.

Depending on the product:

The conditions shown for the selected product will apply.

16. Independent Suppliers

I Travel Holidays works with third-party tourism and travel service providers, including:

Where a service is provided by an independent supplier, I Travel Holidays may act as booking agent or intermediary.

The supplier remains responsible for the actual delivery of the service under the applicable booking conditions.

17. Limitation of Liability

To the maximum extent permitted under applicable UAE law, I Travel Holidays will not be responsible for indirect, incidental, consequential, or special losses resulting from a booking or use of the website.

Where liability cannot legally be excluded, our total liability relating to a particular service will generally not exceed the amount paid for the affected booking, unless applicable law requires otherwise.

Nothing in these terms is intended to exclude or restrict liability that cannot legally be excluded.

18. Events Beyond Our Control

I Travel Holidays will not be responsible for delays, cancellations, or failure to provide a service caused by circumstances beyond our reasonable control.

Such circumstances may include:

Where possible, we will work with customers and suppliers to identify reasonable alternatives.

Any refund, rescheduling, or replacement service will depend on supplier conditions, availability, and applicable law.

19. Website Use

itravel-holidays.com is provided for legitimate travel research, enquiries, bookings, and account management.

Users must not:

We reserve the right to restrict access or cancel suspicious or fraudulent transactions.

20. Intellectual Property

Website content including:

may be owned by I Travel Holidays or used under licence.

Content may be viewed for personal travel research and booking purposes.

Commercial copying, redistribution, modification, publication, or unauthorised use is prohibited unless prior permission has been obtained.

21. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for:

Customers should review the policies of external websites separately.

22. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or costs arising from:

23. Complaints

If a problem occurs during a service, customers should contact us as soon as reasonably possible so that we have an opportunity to assist.

Please provide:

Where necessary, we may investigate the issue with the supplier, driver, attraction, hotel, or operational team.

You can also reach us through our contact page.

24. Privacy & Personal Information

Use of personal information is governed by the I Travel Holidays Privacy Policy.

Information may be processed for purposes including:

Customers should review our Privacy Policy for further details.

25. B2B Partners & Travel Agents

Approved travel agencies, tour operators, corporate clients, resellers, and B2B partners may be subject to separate commercial arrangements.

These may include:

Where separate written B2B terms have been agreed, those terms will apply together with these general conditions.

B2B partner sign in & registration →

26. Dispute Resolution

If a dispute arises, both parties should first attempt to resolve it through reasonable good-faith communication.

Customers are encouraged to contact I Travel Holidays directly so that we can review the matter and attempt to resolve it.

Where a dispute cannot be resolved amicably, it may be referred to the appropriate legal or dispute-resolution process in accordance with applicable UAE law.

27. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Subject to any mandatory legal rights that may apply, disputes relating to these terms or services provided by I Travel Holidays will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.

28. Severability

If any part of these Terms & Conditions is determined by a competent authority to be invalid or unenforceable, the remaining provisions will continue to apply.

29. Entire Agreement

These Terms & Conditions, together with:

form the agreement governing the relevant booking or service.

30. Updates to These Terms

We may update these Terms & Conditions to reflect changes in:

The latest version will be published on itravel-holidays.com with an updated revision date.

31. Contact I Travel Holidays

For questions about these Terms & Conditions, bookings, payments, cancellations, refunds, or travel services, please contact:

I Travel Holidays L.L.C.
Dubai, United Arab Emirates

Website: itravel-holidays.com
Email: info@i-travel.ae
Phone: +971 4 396 2177

By making a booking or continuing to use our services, you confirm that you have read and accepted these Terms & Conditions.