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Trust & Safety

At I Travel Holidays L.L.C., your safety, security, and peace of mind are important at every stage of your booking journey.

As a Dubai-based travel and tourism company, we aim to provide reliable UAE tours, airport transfers, desert safaris, holiday packages, transportation, attractions, and travel services through trusted systems, approved partners, and clear booking information.

Licensed Travel Company in Dubai, UAE

I Travel Holidays L.L.C. operates as a legally established travel and tourism company in Dubai, United Arab Emirates.

We provide tourism and destination services including:

We work with travel suppliers, attraction providers, transportation companies, tour operators, and service partners that are reviewed before being approved to operate through our platform.

Secure Online Payments

We use secure payment systems for online bookings.

Payment information is processed through trusted payment technology and protected using industry-standard security measures.

Where card payments are processed by an authorised payment provider, full card details are not stored on our website in plain text.

Customers may be able to pay using supported methods such as:

Payment availability may vary depending on the booking type and payment provider.

Verified Suppliers & Travel Partners

Suppliers applying to work with I Travel Holidays are required to provide relevant company and business information before their products are approved.

Depending on the type of supplier, this may include:

Supplier applications are reviewed before products are made available to customers or travel partners.

We may also review supplier performance, customer feedback, booking fulfilment, and operational standards on an ongoing basis.

Safe & Reliable Tourism Services

We work to ensure that tours, transfers, and activities are delivered through suitable local operators and service providers.

For transportation and airport transfer services, we aim to work with professional drivers and appropriately maintained vehicles based on the service booked.

For tours and activities, customers should always review the product details, meeting points, pickup information, inclusions, restrictions, and safety instructions before booking.

Certain activities may have age, health, height, weight, mobility, or participation requirements.

24/7 Customer & Operations Support

Our customer service and operations team is available 24 hours a day, 7 days a week for booking-related assistance and operational support.

If you need help with:

please contact us:

Email: info@i-travel.ae
Phone: +971 4 396 2177

We recommend keeping your booking reference available when contacting our team so we can assist you more quickly.

Transparent Pricing

We aim to display clear and accurate pricing before you complete a booking.

Depending on the service, pricing may be based on:

Any applicable taxes, fees, supplements, or additional charges will be displayed where relevant to the booking.

Customers should review the total price and booking details before completing payment.

Clear Cancellation & Refund Information

Cancellation and refund conditions may vary by product, supplier, booking type, and travel date.

Before booking, customers should review the cancellation policy shown on the relevant tour, activity, transfer, or holiday package.

Some products may offer free cancellation before a specified deadline, while others may be non-refundable or subject to cancellation charges.

If you need to cancel or amend a booking, contact our team as early as possible.

Booking Confirmation & Vouchers

After a successful booking, customers will receive a booking confirmation and, where applicable, a voucher.

Your booking confirmation may include:

Please review your booking confirmation carefully and contact us if any information appears incorrect.

Privacy & Data Protection

We respect customer privacy and take reasonable measures to protect personal information provided through our website and booking systems.

Personal information may be used to:

For more information, please review our Privacy Policy.

Responsible Tourism

I Travel Holidays supports responsible tourism practices and encourages travellers to respect local laws, customs, communities, wildlife, and the environment while visiting Dubai and other destinations across the UAE.

Customers should follow instructions provided by tour guides, drivers, attraction staff, and local authorities during their experience.

Travel Safety in Dubai & the UAE

Dubai and the wider UAE welcome millions of international visitors each year.

Travellers should always:

For airport transfers, we recommend providing accurate flight details, terminal information, hotel or residence details, and a reachable contact number.

You can book an airport transfer online or contact us if you need help with a specific route.

Customer Feedback & Service Concerns

We value customer feedback and use it to improve our services.

If you experience an issue with a tour, attraction, airport transfer, driver, supplier, booking, or payment, please contact us as soon as possible so our team can review the matter.

Where appropriate, we may coordinate directly with the supplier or service provider to investigate and assist.

Our Commitment

I Travel Holidays is committed to providing a trusted booking experience for travellers visiting Dubai and destinations across the UAE.

Our goal is to combine:

so customers can book UAE travel experiences with greater confidence.